Leadership as emotional labour

management and the "managed heart" by Marian Iszatt-White

Publisher: Routledge in Abingdon, Oxon, New York, NY

Written in English
Published: Downloads: 888
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Subjects:

  • Leadership,
  • Management,
  • Organizational behavior,
  • Social aspects,
  • Emotions,
  • Interpersonal relations,
  • Service industries,
  • Psychological aspects

Edition Notes

Includes bibliographical references and index.

Statementedited by Marian Iszatt-White
SeriesRoutledge studies in management, organizations, and society -- 20
Classifications
LC ClassificationsHD57.7 .L43164 2012
The Physical Object
Paginationp. cm.
ID Numbers
Open LibraryOL25238845M
ISBN 109780415674355, 9780203098400
LC Control Number2012008507

Emotional labor is a term coined by sociologist Arlie Hochschild in her famous book, The Managed Heart (). The term refers to a situation where the Missing: Leadership.   INTRODUCTION. Job stress is now a much-discussed topic and has drawn the focus of popular media. It can lead to negative physiological, psychological, and behavioral responses among employees. 1,2,3 With the expansion of service industries, emotional labor has emerged as a new job stressor. When employees regulate or suppress their emotions in Cited by: The book The Managed Heart by Arlie Russell Hochschild, which was reissued in , kicked off the scholarly conversation about emotional labor, . Daniel Goleman is the New York Times bestselling author of the groundbreaking book Emotional Intelligence. A psychologist and science journalist, he reported on brain and behavioral research for The New York Times for many years, and has received several awards for his writing.

Leadership and Deputy Leadership election - Results These elections were conducted using the Single Transferable Vote (STV) method. Voters marked their ballot papers with preferences, with 1 being their first preference, 2 being their second preference and so on. LEADERSHIP AND EMOTIONAL INTELLIGENCE: A SYNTHESIS. The leader has a direct influence on the culture of work environment. Studies have found the impact of leader on the behavior of employees.[] However, it is still a major question to what extent do leaders and managers have a positive influence on their employees and on functions of organizations. Leadership pervades every aspect of organizational and social life, and its study has never been more diverse, nor more fertile. With contributions from those who have defined that territory, this volume is not only a key point of reference for researchers, students and practitioners, but also an agenda-setting prospective and retrospective look at the state of leadership in the twenty-first.

Leadership as emotional labour by Marian Iszatt-White Download PDF EPUB FB2

The book contends that these differences contribute unique characteristics to the nature of the emotional labour Leadership as emotional labour book and expounds and explores this new genus within the ‘emotional labour’ species. The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management.5/5(1).

The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the ‘emotional labour’ species.

The main theme of this book is the explication and exploration of emotional labour in the context of leadership and s: 1. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the ‘emotional labour’ species.

The main theme of this book is the explication and exploration of emotional labour in the context of leadership and by: 6. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the ‘emotional labour’ species.

The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. In support of these propositions, the chapter draws on two empirical studies of the nature of leadership as emotional labour, thus helping to fi ll what I believe remains an underexplored area in the literature to date.

The chapter uses the concept of emotional labour to further explore what can be involved in undertaking that sort of leadership work. It considers the accounts of the women in educational leadership roles in terms of their engagement with emotional : Nita Cherry.

Few terms from leadership and personal development training become familiar in everyday language. However Emotional intelligence (EI) is an exception, as Daniel Goleman (,), author and former psychologist, has so popularised his theories that his books have become best-sellers.

EI is widely considered a template for success in the fields of strategic. Getting to the ‘heart’ of leaders doing emotional labour: a methodological, theoretical and empirical contribution By DALVIR SAMRA-FREDERICKS Managers’ own self-reporting during interviews indicates that such emotional management is an integral and routine aspect of their practice (e.g.

see Hopfl and Linstead, ; Watson and Harris, ; also Watson, Author: Dalvir Samra-Fredericks. 'This edited collection provides a fascinating and intellectually Leadership as emotional labour book perspective on the labour of leadership as an emotional rather than purely psychological and individual act of influence.

A must read for students and academics interested in the critical study of leadership.' Simon Kelly, Bradford University, UKReviews: 1. Leadership as Emotional Labour: Management and the 'Managed Heart' (Routledge Studies in Management, Organizations and Society Book 20) eBook: 5/5(1).

15 Best Leadership Books Every Leader Must Read To Achieve Success. Joe Vennare. Joe is the co-founder of He's a fitness professional and a serial entrepreneur. Perhaps it’s because reading has been shown to improve communication, [3] emotional intelligence, [4] organizational effectiveness, and to reduce stress.

[5]Author: Joe Vennare. Buy Leadership as Emotional Labour: Management and the 'Managed Heart' (Routledge Studies in Management, Organizations and Society) 1 by Marian Iszatt-White (ISBN: ) from Amazon's Book Store.

Everyday low. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the 'emotional labour' species.

The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of emotional labour 4/5(1). Leading with Emotional Labor.

Purpose – This paper seeks to argue that leaders perform emotional labor whenever they display emotions in an attempt to influence their subordinates' moods and motivations. Design/methodology/approach – This is a conceptual paper that integrates the literature on leadership with the research on emotional labor.

Building on the emotional labor and authentic leadership literatures, we advance a conceptual model of leader emotional displays. Three categories of leader emotional displays are identified: surface acting, deep acting and genuine by:   The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the ‘emotional labour’ species.

The main theme of this book is the explication and exploration of emotional labour in the context of leadership and : Marian Iszatt-White. title = "Leadership as Emotional Labour: Management and the 'Managed Heart'", abstract = "Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think.

The analysis results also proved a significant relationship between leaders' emotional labour strategies and perceived transformational leadership, and. The paperback edition of this leadership book was released in and it includes an expanded chapter that specifically focuses on the art of leading millennials.

So, if you find that you’re a little mystified as you endeavor to lead a workforce that’s years younger than you, this might be the perfect book. The term was first used inwhen American sociologist Arlie Hochschild wrote about it in her book, The Managed Heart.

At the time. The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of emotional labour in this context enriches the original construct and where it deviates from it.

Within the context of an ethnographic study of leadership in the learning and skills sector, this article focuses on the role of leadership in making stafffeel valued (Iszatt-White &. Emotional Intelligence, Emotional Labour and Organisational Citizenship Behaviour in service environments Yashotha Ramachandran, Peter J.

Jordan*, Ashlea C. Troth and Sandra A. Lawrence Griffith Business School, Griffith University, Nathan QAustralia Fax: (+61) 7 E-mail: [email protected] E-mail: @ 3 Leadership as emotional and compassionate labour: managing the human side of the enterprise 37 JOAN V. GALLOS 4 Getting to the 'heart' of leaders doing emotional labour: a methodological, theoretical and empirical contribution 56 DALVIR SAMRA-FREDERICKS 5 How leading with emotional labour creates common identities 80 RONALD H.

HUMPHREY. mechanism through which leaders‟ emotional labor may influence followers‟ attitudes. and performance and the relationships between leaders‟ emotional labor and the leaders‟.

attitudes and well-being, it is important to first explore the role of emotion itself that has. played in the leadership literature. (). Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership.

European Sport Management Quarterly: Vol Cited by: Emotional Labour Emotional labour is a relatively new term, Arlie Hochschild first coined the term in her book, The Managed Heart". The practice, however, is ancient. Hoy chschild / l k F: pointed out that people control their emotions in personal and work life (Hochschild, ).

Whenever a person alters their outward behaviour (emotions. Title –Emotional Intelligence Daniel Goleman Pdf. Author – Daniel Goleman. Available Formats – PDF. Short Description of Book – Everyone knows that high IQ is no guarantee of success, happiness, or virtue, but until Emotional Intelligence, we could only guess why.

Buy Emotional Intelligence Daniel Goleman Pdf – Amazon. Introduction. Emotional labor could be regarded as a third type of labor, in addition to physical and mental labor. This third type of labor is predominant in our everyday life and work.

The reason is that during face-to-face or voice-to-voice interactions with customers, employees are required to express proper emotions as a job requirement. Biography. Ronald H. Humphrey is a Professor in the Department of Management at Virginia Commonwealth University.

His research interests are on leadership, emotional intelligence, emotional labor and customer service, emotions in the workplace, empathy, person perception, identity theory, labeling theory, attribution theory, collective efficacy.

Emotional labour was first put forward by sociologist Arlie Hochschild in in her classic book, The Managed Heart. Hochschild’s () thesis mostly focuses on the job of flight attendants and bill collectors where she described the work involved in being “nasty” or “nice” and have also been expressed as “toe and heel” of the growing service sector (Cited in Steinberg.Torland, MEmotional Labour and Job Satisfaction of Adventure Tour Leaders, Proceedings of the New Zealand Tourism and Hospitality Research Conference: Adding Value through Research, NovemberAuckland, New Zealand.

This paper is based on the findings and discussions in Chapter Four of this thesis.This essay discusses the significance of ’emotional labour’ for current understandings of management and leadership. It starts by defining emotional labour and discussing the positive and negative effects of emotional labour.

Other aspects of ’emotional labour’ and its importance to both managers and leaders will be discussed also.